Travel with Total Peace of Mind
Your journey is a significant investment, and we treat it as such. When you book festival packages with Jolfest, you get the freedom and flexibility to book your experiences with absolute certainty. We’re here to protect your plans every step of the way.
Our Commitment to Your Experience
If an event is rescheduled or cancelled by the organizers, we ensure your investment is protected when you book tour packages with us:
Seamless Re-booking
Transfer your arrangements to the new dates at no extra cost or choose an alternative destination.
Flexible Travel Credit
Hold your full payment as a credit for any future Jolfest route of your choice.
Direct Refunds
If no alternative suits your group, we provide a straightforward refund process.
Flexibility for Your Group
Plans change, and we adapt with you. If the event is proceeding but you can no longer attend after you book festival package:
Fully Transferable Spots
You can transfer your booking to another traveler with zero fees up to 45 days before departure.
Bespoke Solutions
Before cancelling, contact our concierge team. We often find ways to move your trip to a new date or destination that fits your schedule.
Contact Customer Service
We will try our best to be able to offer guests flexibility to move their trips to new dates or destinations instead of cancelling, so we always recommend contacting our Customer Service team to find out your options.
Global Travel Protections & Force Majeure
In the event of government-mandated restrictions or unforeseen global circumstances that prevent the tour from proceeding.
Flexible Travel Credit
Your full payment will be held as a secure credit with Jolfest, ready to be applied to any future festival route of your choice.
Standard Cancellation Terms
| 90+ Days prior to departure | 10% of tour cost |
| Cancellation between 89 Days – 60 Days prior to departure | 50% of tour cost |
| Within 59 Days of departure | 100% of tour cost |
*Note
- For health-related claims, our team requires an ICMR-certified report featuring a verifiable QR code.
- Reports must be authenticable via the designated laboratory’s official website at the time of scanning.
- Please refer to your specific tour itinerary for any additional destination-based policies.